[vc_row][vc_column][vc_empty_space height=”7.5em”][trx_section top=”large” bottom=”large”][trx_title type=”3″ align=”center” bottom=”0.5em”]Our Support Policy[/trx_title][trx_columns margins=”” top=”small”][trx_column_item][vc_column_text]
- To get a pre-purchase advice, you may post in the theme’s forum.
- To get a response more promptly, you are recommended to use our Ticket-system.
- We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
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- Please note! We do not provide support, if you do not have the purchase code.
- Item support does not include:
- Customization and installation.
- Support for third party software and plugins.
[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][trx_line top=”4.5em”][/vc_column][/vc_row][vc_row full_width=”stretch_row” scheme=”light”][vc_column][trx_section top=”large” bottom=”large”][trx_title type=”3″ align=”center” bottom=”tiny”]How to use our Support System[/trx_title][vc_column_text css=”.vc_custom_1449064514175{margin-top: 25px !important;margin-bottom: 10px !important;}”]
ThemeRex technical support is always there to assist their users with all the technical questions regarding ThemeRex products.
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- In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
- Or you may simply follow this link: themerex.ticksy.com.
- Enter your purchase key and register in the system.
- To avoid a confusion, please use your own ThemeForest login in Support System.
- Fill out the ticket form.
[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][trx_line][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][trx_section top=”large” bottom=”large”][trx_title type=”3″ align=”center” bottom=”0.5em”]How to find a purchase key[/trx_title][trx_columns margins=”” top=”small”][trx_column_item][trx_image url=”” top=”tiny”][/trx_column_item][trx_column_item][vc_column_text]
- Open the “downloads” tab in your account.
- Find our theme in the list of products.
- Click “download” button, and in the drop-down menu select “license certificate & purchase code”.
[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][trx_line top=”1em”][/vc_column][/vc_row][vc_row full_width=”stretch_row” scheme=”light”][vc_column][trx_section top=”large” bottom=”large”][trx_title type=”3″ align=”center” bottom=”tiny”]Hosting[/trx_title][trx_title type=”5″ align=”center” top=”small” bottom=”small”]Recommended hostings:[/trx_title][vc_column_text css=”.vc_custom_1449071203295{margin-top: 30px !important;}”]
ThemeREX offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.
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http://www.inmotionhosting.com
Get more than 30% discount on a hosting plan.
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[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][vc_empty_space height=”6em”][/vc_column][/vc_row][vc_row full_width=”stretch_row” scheme=”dark” inverse=”” css=”.vc_custom_1471258008610{background-image: url() !important;}”][vc_column][vc_empty_space height=”7.4em”][trx_call_to_action style=”2″ align=”left” title=”DON`T GIVE UP THE TIME!” description=”PURCHASE OUR THEME NOW!” link=”#” link_caption=”Learn More”][/trx_call_to_action][vc_empty_space height=”5.3em”][/vc_column][/vc_row]